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Peterbilt Deploys AR for Dealer Technicians

Peterbilt will have deployed 200 of its patented ARTech augmented reality tools to dealerships by March 31, 2022.

Proprietary software designed to innovate in dealer service and improve customer uptime, ARTech uses 3-dimensional and augmented reality views of chassis-specific Peterbilt trucks, as well as existing service systems like Paccar Solutions Service Management to help Dealer service technicians quickly view major truck systems and instantly access technical documentation and associated schematics via an Apple iPad.

“We analyzed the technicians’ weaknesses and focused on the key technologies needed to put all the correct and relevant data from multiple databases in one place at your fingertips,” said Peyton Harrell, Director of Development dealers at Peterbilt. “The result is our ARTech tool, which transforms 2D technical information into a 3D image by placing large-scale objects on top of the real environment. This technology provides technicians with a type of x-ray vision to help improve diagnostic and repair times. Dealers who use ARTech in their service racks have reported a 15-20% improvement in repair times. “

Augmented Reality, its associated software, hardware, and architecture are uniquely positioned to bridge the data gap between engineers and service technicians who need the data to troubleshoot and perform repairs. It also allows the technician to explore and understand the objects in the most efficient way for them, according to the company.

“Instead of having to carry a laptop, adapter and other tools to be able to extract information on a laptop, you now carry an iPad with all the information in one convenient place,” said Mike Lacey, Western regional product responsible for support at Ohio Peterbilt. “This has saved a lot of time identifying and troubleshooting codes and issues, speeding up the process, and getting our customers’ trucks back on the road as quickly as possible. “

Peterbilt claims to have worked with a team of talented analysts, visionaries, designers, developers and architects to create the technology, which was then tested at select Peterbilt dealerships.

Source: Peterbilt

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